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April 14, 2014
On April 7, 2014, security researchers announced the discovery of a vulnerability called the HeartBleed bug, an encryption flaw that can affect certain web server systems using SSL (sites that have "https" in the web address). This bug could potentially allow attackers to access secure websites that use that specific software technology, compromising the security of the server and its users.
We want to assure you that American Community Bank has fully evaluated all of its systems, and we are in constant contact with our Online Banking and other vendors to ensure the security and integrity of our systems. Our Online Banking vendors used a version of OpenSSL but have since patched the systems and issued new security certificates to keep the systems safe and secure.
We are committed to providing safe, secure, and reliable Online Banking solutions. Please explore our Security Center for tips and ideas on how to reduce technology risk.
In an effort to educate our customers about the recent HeartBleed security bug and how American Community Bank handles our secure communication channels, we have put together some helpful information and answered some of your most commonly asked questions.
If you have any other questions or concerns, please contact us at (219) 836-5870.
What is the HeartBleed bug?
The HeartBleed bug is an encryption flaw that may affect certain web server systems using SSL (websites whose addresses start with "https").
What actions has American Community Bank taken to verify its security?
American Community Bank has assessed and tested all of its systems to verify the security and integrity of its systems. Our vendors used a version of OpenSSL but have since patched the system and issued new security certificates to ensure the security and integrity of the systems. Our Online Banking system is not susceptible to the HeartBleed bug flaw.
What actions should customers take to protect themselves?
We remind you to always use unique passwords for your banking and other confidential systems. If you currently share passwords for other systems, you should change your American Community Bank Online Banking system password to be unique.
Will the HeartBleed bug affect my computer?
It's important to understand that the HeartBleed bug is not a virus that will affect your personal computer. It is a flaw that may affect commonly used server software. We suggest you weigh the risks and change your passwords on Internet sites as appropriate.
How do I update my American Community Bank passwords?
To update your American Community Bank Online Banking password, please follow the steps below. Remember that if you update your password within Online Banking, this also updates your Mobile Banking password.
To update your password through Online Banking:
- Step 1: Login to Online Banking with your current credentials
- Step 2: Use the "Options" tab to choose the "Security Settings" option
- Step 3: Click the "Change Password" button
- Step 4: Create a new password and enter it in twice (taking note of the Password requirements provided) and click the "Submit" button
Are there any precautions I can take to reduce my risk other than to change my password?
Always monitor your financial statements and account activity to make sure there are no unauthorized charges. If you suspect any fraudulent activity, report it immediately by calling us at (219) 836-5870.
January 16, 2014
Target Data Breach Update
Target now reports that the number of customers potentially affected by the data breach is likely closer to 70 million, instead of the initial 40 million first reported.
Again, we ask that you visit the Target website itself at www.target.com to learn more directly from the retailer.
American Community Bank has already identified those customers who used their debit cards at Target stores between November 27 and December 15, 2013 and has already issued new debit cards to these customers.
Please do not hesitate to give us a call at (219) 836-5870 if you have any questions or concerns regarding this issue. We would be happy to talk with you. Thank you.
December 20, 2013
Target Data Breach
For Our Customers Who Shop at Target Stores
Information Regarding the Target Data Breach
As you have likely heard or read, Target Stores report that data from approximately 40 million credit and debit cards used at Target stores between November 27 and December 15, 2013 may have been compromised. This includes merchants such as Starbucks or Pizza Hut that may be located inside a Target, but does not include online purchases or stores outside of the United States. This breach may impact those customers who used their Bank debit or credit card or Target REDcard to complete a transaction within a Target store during that time.
American Community Bank is aware of this situation and we are monitoring our customer accounts. The bank has identified those customers who used their debit cards at Target stores between November 27 and December 15, 2013 and will issue new debit cards to these customers as soon as possible.
Target has posted a notice on their website at www.target.com to explain exactly what happened in more detail. We encourage you to read it to learn more.
We remind you to continue to closely monitor your bank account activity and contact the bank immediately if you see any fraudulent or suspicious activity (beyond just Target stores - including anything, anywhere). If you believe that your American Community Bank debit card or account was compromised, please call us immediately at 219-836-5870.
Your financial security is a top priority for American Community Bank. We offer these financial security reminders:
- Monitor your account activity regularly to identify problems as early as possible to minimize damage.
- Please notify American Community Bank immediately if you are traveling out of the country and plan to use your debit card.
- When in doubt about the security of your debit/credit card transaction with any merchant, try to use alternative methods of payment, such as a check or cash.
- Always be alert to phishing and other scams. Phishing has emerged as an effective way to trick sometimes millions of users at a time into revealing confidential information that can then be used to steal their identities.
Again, please do not hesitate to give us a call if you have any questions or concerns regarding this issue. We would be happy to talk with you. Thank you.
June 10, 2013
---June 10, 2013
Recently, there has been an increased number of phishing attempts in our area targeting American Community Bank and other area banks. Although emails are common for phishing attacks, most of these recent attacks have been committed using text messages sent to individual mobile phones.
These messages, supposedly from the bank, suggest that your debit card has been "suspended" or "deactivated" and include a link to a fraudulent website that mimics the bank's website where you are asked to submit your debit card number, expiration date, and ATM PIN to "activate" your card.
You SHOULD NOT RESPOND to these messages in any way and should not provide ANY information. The bank will NEVER ask for you to provide this information in this manner.
If you have recently received a text message like this, please disregard it and delete it from your phone.
If you have received this message and have already responded to the message, please contact the bank immediately!
Be aware that NO BANK INFORMATION HAS BEEN COMPROMISED and all personal customer information entrusted to the bank is still safe.